Tag Archives: Business Life

Time Management, Multitasking & Other Myths

A few years ago I would have never thought “Time Management, Multi-Tasking and Other Myths” was going to be my most requested presentation topic. Then again, given the increasing pace of life, the growing data deluge, the obliteration of work/life balance by hyperconnectivity, and expectation for immediate gratification that has become the new norm, I suppose I shouldn’t be surprised. As things get more stressful, people seem to be getting hungrier for strategies, encouragement, and relief. A recent version of the program was for a management company retreat. What a great little group of people!! At the end I got a question I hadn’t heard before…”Can I have a hug?” I’m gonna remember that one for awhile! I am glad the program has such a positive impact of people, so I’m very happy to keep offering it.

The Tomasaurus Rex Blog is a tool to help me achieve part of my professional mission – to give away my best stuff – the things I’ve been blessed with over the years. Hopefully, folks can pick it up less painfully than I. (Apparently my strategy for a long time was to make every mistake known to mankind…ultimately effective, but not recommended).

So, since the time management program is apparently some of my best stuff, here are some of the “head-nodders,” as I call them. As a presenter/facilitator, you never know exactly what will resonate. So when you say something and a bunch of heads go down to scribble a note, or tap furiously on the phone, there’s a real good chance it was an impactful point worthy of highlighting the next time you share the topic…or tweet. Of course, if the heads nod and there is no other activity, I put them to sleep. Either way, I learn.

So here are some good “head-nodders” for you – 5 commonly held myths and 8 concepts that might make a difference for you:

The Myths:

1. You can manage time. Actually, time is a constant. 60 seconds is always 60 seconds. You can’t manage that. What we call “time management” is more accurately event management. Or even more accurate than that, it’s energy management. Ultimately, we are really talking about the value you infuse into your time.

2. You can’t manage “time.” Since we are stuck with the term “time management,” we’ll work with that. Those who believe they have no control over what takes up their time are doomed to life as a victim. You can’t control everything, but you certainly have influence.

3. A professional keeps gobs of data in her head. A highway to burn out. Get stuff out of your head and on the paper or screen. Albert Einstein reportedly had to look up his own phone number in the white pages. According to the story, he said just didn’t see any value in keeping things in his mind that he could easily access by other means. There’s a lesson there. (Millennials – I know you have no clue what white pages are. But you’ve already Googled it, haven’t you?).

4. You don’t have time. Usually, it is more accurate to say you are choosing to do something else with your time. Everyone has the same 24 hours. Also, take a look at Pearl #6 below about the nature of tasks.

5. You can multitask. Studies show the mind holds only one thought at a time. We may “hypertask,” but be careful. Fast doesn’t necessarily mean efficient. When you do something poorly, you are probably creating more work for yourself and others in the long run. Efficiency is only valuable when it is a function of effectiveness.

The Pearls:

1. Know the difference between a time investment and a time expense. Huge concept. Too many managers think they don’t have time to do the things that save time in the long run. If you don’t have time to do it right, when will you have time to do it again? How many hours will you spend later because you didn’t take 15 minutes to nip something in the bud and follow it all the way through?

2. Work from a prioritized task list. A cornerstone of time management. Brain dump everything you have to do, then prioritize. Plan the work, then work the plan. Of course the plan will change. Of course you might not get everything done. But at least the most important things are more likely to get done. Extra bonus – you spend a TON less time and mental energy analyzing and making decisions on what to do next over the course of the day.

3. Important things are rarely urgent; urgencies are rarely important. Everything feels urgent these days. Most “urgencies” are menial. Most important things don’t call, text, email, or IM you. Make sure to make important thing an “A” level task and it will get done. Otherwise, your time can easily be consumed by urgencies and you’ll look back with regret.

4. Know what’s important, and what’s not. One the most important skills of a successful manager. Prioritization is vital. Time and experience are the best teachers. Sorry, kids – try to learn fast. Get a mentor. Ask a lot of questions. “How did that work for you?” and “Why?” are great ones.

5. Outside forces can impact you, but they cannot control you. Only you can control you. Give that up and you are the eternal, miserable victim. Not a great plan.

6. Attitude makes a big difference. Time management is as much mindset as it is skillset. Henry Ford said “If you think you can, or think you can’t, either way you’re right.” Tasks are not always static. Doesn’t everything magically get done the day before you go on vacation? Why? Mostly motivation. And maybe coffee.

7. Apply the “single handling concept”. You can lose upwards of 50% efficiency by stopping and starting tasks. Think efficiencies all the time. Better yet, think effectiveness all the time.

8. You only have one life. Live it purposefully. Apply these principles to your whole life, not just your work. Identify what’s really important, create action plans to achieve goals that get the truly important things done. Get it done one prioritized task at a time. Do that, and you’ll have a legitimate claim to peace of mind. Probably the biggest idea of them all.

This stuff isn’t brain surgery, but you do need persistence and discipline. Do you prefer chaos or achievement? Frustration or joy? Regrets or satisfaction? It’s your choice.

I Don’t Know (Period?)

Passive aggression gets a lot of play when we talk about human behavior these days. It’s unhealthy. It’s all too common. That behavior in a business setting is certainly harmful, but not as pervasive as something far more insidious….passive dependency.

Uh oh

Here’s a test – how many times do you hear the words “I don’t know” in your organization? This phase is perfectly OK if its followed by a comma and a plan of action. But when it’s the whole sentence followed by a period, you have a problem.

How about “Well, I was waiting for…” If people are always waiting for someone else to tell them what to do, you have a problem. If everything flows up the organizational chart, action is delayed, decisions get bottlenecked, and customers are poorly served. Nobody learns anything, you have an organization of drones and robots. The vicious cycle of suckitude repeats over and over until the organization dies a slow death. As Bill the Cat would have said, “Ack!!”

Kill the cancer

Passive dependency demotivates people and eats away at the insides of organizations. Treat it aggressively like the cancer that it is.

It’s not you, it’s me. No really, it might be me

Organizations rife with passive dependency have Papa or Momma Bears at the top. Be careful that’s not you. It’s easy to fall into. Are you being responsible, or have you become despotic (benevolent or not)? Are you a nut about quality control or are you actually a control freak? Are you the answer man, brilliantly handling all queries from your people, blowing them away with your knowledge and wisdom? Is that really efficient in the long run? Worse yet – are you taking a certain joy in being the sees-all, knows-all oracle for all things important? You are the problem and your leadership sucks. Sorry to sound so negative, but you needed to know.

Make it right

There is hope….Try answering questions with “What do YOU think?” and keep asking questions until the answer comes out of someone else’s mouth. Help people to think about the why as often as possible. Never allow “I don’t know” to end with a period. Hock out the hairball of passive dependency. Quickly. Definitively. Now. Really.

Go ahead, invest in your people. Put others in a position to learn, to think, to use their best judgment, to act, to be responsible. Then trust, even when you know stuff will go wrong from time to time. Let them goof it up from occasionally and talk about lessons learned along the way. I know, you don’t think you have time. Do it anyway. You’ll save a ton of time in the long run. It’s an investment you’ll be glad you made.

Why Ask More Questions?

If you looked others in the eye and asked more questions, what would happen?

 

Would you…

  • Strengthen your listening skills?
  • Learn more?
  • Be more fully in the moment?
  • More clearly understand the viewpoint of others?
  • Work more effectively with others?
  • Build bridges instead of setting fences with declarative statements?
  • Avoid some conflicts and misunderstandings?
  • Get to better solutions?
  • Build more successful partnerships?

Could you…

  • Create a space where others can make ideas their own?
  • Reinforce and grow your respect and appreciation for others?
  • Become more open to possibilities?
  • Find unexpected answers that lead to in directions you had not contemplated?
  • Amplify your appreciation, curiosity and sense of wonder?
  • Grow in humility?
  • Put yourself in a position to ask questions you didn’t know you had before?

And if you did ask more questions, do you think others might…

  • Sense your respect and appreciate you more?
  • Be more interested in working with you?
  • Recommend you to others?

What would happen to your relationships?
When would your thought processes begin to deepen?
How would your life be impacted?

Why NOT ask more questions?  Go ahead, roll the dice.  Just remember to listen carefully to the answers.

Time Management & NASCAR

I’ll admit it…I like loud, fast cars. Though I may geez from time to time, the Man Card is still in my wallet. NASCAR is an occasional guilty pleasure for me. I know some people think I’m nuts for watching a bunch of cars making left turns again and again, but there’s so much more involved. While I am certainly no expert in the sport, I appreciate what goes into racing – the preparation, the mechanical stuff, the strategy, the teamwork, the focus, the reflexes, the man-machine connection…

So I’m watching a race the other day and a thought flashes through my mind…if you go 150MPH all the time, sooner or later, you crash. Fast doesn’t always mean efficient or effective. Maybe it’s because my brain is preparing for an upcoming presentation for the Community Associations Institute in Virginia Beach next month, but the metaphors starting flying…at 150MPH… Here you go:

KNOW THE TRACK: Being mentally prepared to know when to slow down, when to accelerate, and when to floor it is huge. You’d never jump on to a new track and attempt to set speed records on the first lap. Why would you start a project, a meeting, or a day without getting a lay of the land first? In the end, you’ll make better time and finish the course.

BE ALERT AND BE PREPARED: Crashes happen. A driver who is so focused on the goal that he or she ignores what’s going on around them winds up in the wreck. Their reaction is the result of practice plus mental & physical preparation. Same in business. The race is largely won before you step on the track. Invest the time necessary to practice and prepare. Once you start the race, keep your eyes open. Stuff happens. It might slow you down, but it doesn’t have to stop you.

USE RESOURCES, ESPECIALLY IN TIMES OF CRISIS: Speaking of wrecks, a driver’s best friend is the crew chief on the radio. The chief can see things the driver can’t and can guide the driver around or through trouble. The team has developed trust and a system of communication. Invest the time to build your team, your network, and your communications. It will pay off later, big time. You lose a lot of time on pit row to make repairs.

STRATEGIZE, MONITOR & ADAPT: Part of planning a race is deciding how to use resources – fuels and tires. Pit stops are a huge part of the race. Planning them properly saves time in the long run. Racing on worn tires and running out of gas are never efficient options. During the race, drivers and crews carefully monitor fuel consumption and car performance. If the caution flag comes out, quick decisions are made on whether or not to pit, make adjustments, change the plan for fuel and tires. Never start a day without a plan. Pay attention to how it’s going and modify the plan as needed. Take breaks and refuel.

CELEBRATE: Do a victory lap! Go ahead and do a doughnut in front of the grandstand! Spray some champagne around with the team! Then invest the time to think about what made the race successful so you can replicate success.

Race hard, race wisely.

Bookend Your Day

I had a heart to heart with a young manager the other day.  He felt like he was on the edge.  Within a few minutes, we were able to focus in on the key contributors to his stress.  One was a classic error.  He felt he was so busy he had to hit the ground running each day.  From the get-go, he was immediately diving into emails with his cell phone humming.  He was working his brains out every day, finishing each one exhausted and worried, with the next day’s events already whirring around in his head.  It’s a classic trap – failing to stop, think, and plan before acting.  It creates a vicious cycle of ineffectiveness and stress.  Benjamin Franklin shared a timeless truth long ago, “If you fail to plan, you are planning to fail.”

Never negleBookend Your Dayct bookending your days.  A few minutes at the end of a day to think about and write (or type, as the case may be) the next day’s priorities.  Then, take a few minutes at the beginning of the next day to confirm your plans in writing.  Rinse, repeat.  Every day.  It makes all the difference.

You slack off on daily planning and analysis not because you think you don’t have time, but because you feel you don’t have time.  You cannot ignore the emotional side of time management.  Let your head rule your heart here.  Can you invest 10 minutes?  Of course you can.  It always pays back.

Hitting the ground running without planning your day with all this stuff in your head will burn you out quicker than almost anything else.  Out of your head & on to the paper or laptop.  Lists, brain dumps, anything that helps you frame the tasks at hand decreases mental exhaustion and increases creativity, productivity, and effectiveness.

Thanks Neil! – The Best of “Old School”

We lost a good friend not long ago. Neil Moreland was a fixture for many years on the Community Associations Institute scene in the Washington Metro and Chesapeake Chapters. More importantly, he became a fixture in many people’s lives; softly, quietly, cheerfully, dependably.

Neil was one of my primary mentors at CAI and I was proud to count him as a friend. He was instrumental in the success of the WMCCAI’s Conference & Expo for all three years I chaired the event about a decade ago. An immensely creative fellow, he was the guy we could count on to come up with the theme each year. I still remember the playful look on his face when he would walk into the committee meeting, cock his head to one side and say, “When I was in the shower this morning, I had an idea about next year….” Once you got past the visual he stuck in your head, you realized that he absolutely nailed the theme. He was our champion of the “Aha!” moment. He got all his best ideas in the shower, apparently.

Neil contributed his time and talents greatly to WMCCAI, and the chapter recognized him with many awards. I noticed Neil was never fully comfortable with all the recognition. He was always much more interested in getting things done. Neil never lost his modesty or his humility.

meg & neilMy daughter Meagan was close to Neil as well. When I shared the sad news of his passing with her, she said “He adored you – the only reason he was interested in me was because of you.” I told her she was wrong. Neil was interested in meeting her when I told him she was also in the community management industry, but once he met her, he adored her, too. That was a key to Neil – he focused on each person as an individual, and he shared his big heart liberally with them.

I heard many say how much we lost when we lost Neil. In a way, yes, but what’s more important is how much he left for us. Neil was passing things forward long before the movie that made the phrase popular was even a glimmer in anyone’s eye. More than passing forward, Neil was Johnny Appleseeding us. He understood and believed in the value of service. He looked out for the concerns and needs of others, and gave of himself unselfishly in things large and small. As a result, he impacted people and organizations in ways they will always appreciate, but probably never fully realize. In my opinion, one of the things that made Neil great was his “old school” way to doing business and living. These things are in short supply these days. More than anything else, I wanted to honor Neil by sharing the values we talked about, the values he exhibited on a daily basis.

“Old School” Perspectives – Life and Business as Lived by Neil Moreland

 

Give for the purpose of giving, not in order to get something in return. Giving to give is love. Giving to get is manipulation. See the line and don’t cross it.

Business, like life, is about relationships. Make the call. Better yet, show up. There is nothing like face to face.

Be in the moment. Care about who you are talking to right then and there, and what they are talking about.

Believe in others. Find ways to support them.

Allow your passions to translate into actions. There is no value in waiting for permission. Find a way.

Be a gentleman. I know that may sound sexist to some. This is the only “guy thing” on the list. But being a gentleman brings out the best in masculinity. It applies to how one interacts with everyone. It is respectful, it is kind, and it is quietly powerful.

If you have an idea, throw it out there. If it isn’t embraced, leave it alone. Don’t be a jerk about it. If the idea is good, it’s time will come. Just keep it in your pocket for the right time.

Be kind. Kindness is more powerful than all the ego in the world.

Care. Then do something about it.

I hope you enjoy reflecting on Neil’s life as much as I do. If you do it right, you’ll have a smile on your face. Please feel free to share lessons you learned from Neil. Remember to always pass it forward. That might be the best way to honor Neil’s memory.